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Risk Management Program

Fill out the Risk Management Checklist online here!

Click here for instructions on filling out the electronic checklist offline.

CHF Canada and our partners, The Co-operators, have launched our new Risk Management Program. We would like to work with you to make this program a success.

Please fill out one Risk Management Checklist for each unit in your co-op. We’ll work with you to start fixing the hidden risks in your co-op homes.

The Co-operators and CHF Canada have the expertise to help you every step of the way. We are committed to making our co-ops safer and helping keep your insurance affordable.

So far 176 co-ops have completed over 6,000 unit inspection checklists, and they keep rolling in!  Thanks to all of the member co-ops that have completed these checklists and sent them in.

If you haven’t had the chance to complete the checklists yet, or if you are working towards completing them, you’re not too late. Please complete and return them as soon as you can, as they are a valuable tool to reduce your claims and identify risks in your housing co-op that could lead to a claim.


Important Documents & Links:

One-page flyer about the program

Risk Management Instructions

Risk Management Booklet

Risk Management Checklist

Fill out the Risk Management Checklist online


Here's what you need to know:

What do co-ops need to do?

Your co-op will need to complete our Risk Management Checklist for each unit in your co-op.

You have three options for how you complete the Checklist:

1. You can photocopy the checklist and use a separate copy for each unit.
2. CHF Canada can mail you paper copies, one for each unit in your co-op. To receive more paper copies, please email Deniz.

If you are filling out paper versions of the checklist, please send back to CHF Canada at this address:

CHF Canada – Commercial Insurance Risk Management
Attention: Deniz Bilgen
225 Metcalfe Street, Suite 311
Ottawa, ON K2P 1P9

3. You can also use an electronic version on a tablet or computer. Read More

Why is CHF Canada doing this?

  • To make sure your co-op’s members are safe! Our Risk Management Checklist is based on our past claims history. Checking for these risks could help prevent fires, accidents, severe injuries, or massive property damage.
  • Preventing risks helps lower insurance premiums for everyone in the program. With fewer claims, everyone in the program saves money.
  • If you don’t find and fix the risks in your units, it could impact your insurance coverage.

An important part of this program is to help members understand common risks, so they can make their homes and their co-op safer. Deniz will be sending educational materials to your co-op for you to give to your members, to help explain how to manage those risks and stop accidents and injuries from happening. Read More

Who could we use to help fill these out?

Assign someone or hire someone who will fill out the checklist (we do not recommend a volunteer).

You have a few options.

  1. You could ask your maintenance staff or property manager. Make sure this work can fit into the hours you’ve already contracted with them – if not, you may need to discuss increasing their hours in order to do this.
  2. You could ask your members to fill in the checklist for their own unit and collect them and send them back to us.
  3. You could include this list with your annual unit inspections and have it done at the same time.
  4. You could talk to your property management company about hiring one of their staff to get these all done at once.
Read More

What if your co-op is not able to fill these out for every unit?

CHF Canada hopes that you will be able to have access to every unit in order to check for risks throughout the whole co-op. But we understand it may not be possible for all co-ops to do this. In that case, we would ask you to look at a sample number of units – at least 15% of them – and send us the completed checklists for those units. Read More

How does this benefit your co-op?

There are many ways this will benefit your co-op:

  •  This could help with your co-op’s commercial insurance premium. Once rates are set for the overall program, The Co-operators looks at your co-op’s loss ratio and applies a credit for a good loss ratio. If you make fewer claims as a result of this program, and bring down your co-op’s loss ratio, you could see its insurance premium go down in 2019!
  • With fewer claims made against the program, the overall program rates will go down as well.
  • Your members will be safer if you help them identify and fix risks in their units.
Read More

How could this impact your insurance coverage?

There are many places in a co-op where risk of injury or accidents can occur. CHF Canada’s job is to work with your co-op to identify those risks before they become serious. If they are serious, CHF Canada will work with you on a plan to fix those risks as soon as possible so no one is hurt and there is no property damage.

CHF Canada’s Co-ordinator, Commercial Insurance Risk Management, Deniz Bilgen, will review the checklists and talk to you about what he finds. He will work with you to develop a plan to fix the risks and keep the co-op safe.

The Co-operators wants to support your risk management efforts. They will not restrict your coverage or increase your premiums because of anything brought to light by these checklists, as long as your co-op is working towards fixing the problem. Read More

How should our co-op fill out the checklist?

  • Use a separate copy for each unit, and mark the unit number on each form.
  • Answer all questions by picking Yes, No or N/A.
  • Feel free to add comments in the blank space or comment box if there is additional information you would like to add.
  • If you are unable to answer a question, please leave a comment.
Read More

What information is sent to the Co-operators?

We will only be sending information to The Co-operators if the risks that you find are serious and must be dealt with immediately. If you don’t find any risks, or they’re not serious, CHF Canada will not be providing any of this information to The Co-operators. Deniz Bilgen will work with you before sending any information to the insurance company. Read More

Who should I contact for more information?

Deniz BilgenMeet Deniz Bilgen
Our new Co-ordinator, Commercial Insurance Risk Management

Deniz has many years of experience working in the insurance industry, working closely with people like you. He helped them reduce risks that were identified through their home inspections, leading to safer homes and awareness of the importance of risk management. Deniz believes that members of housing co-ops play an important role in making sure premiums are reduced and co-ops are safer places to live. He’s here to work with you, answer your questions, and help you with a plan.

You can reach Deniz at 1-800-465-2752, ext. 229 or by email. Read More