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Logo of the Co-operative Housing Federation of Canada (CHF Canada), featuring a stylized blue house icon and organization name in blue text on a light background, reflecting its commitment to co-operative housing. Logo of the Co-operative Housing Federation of Canada (CHF Canada), featuring a stylized blue house icon and organization name in blue text on a light background, reflecting its commitment to co-operative housing.
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Communicating with members

Conflict series 3: Conflict mediation services

Learn about the value of experienced, neutral third-party mediation to support your co-op in resolving community conflict.

Conflict series 2: Member-to-member conflict

Take a closer look at member-to-member conflict, and the responsibilities of the board, management staff and the members involved.

Conflict series 1: What is conflict?

Explore the nature of conflict and its impact on housing co-op communities.

Member Service Tip sheet

Keep customer service top of mind with this handy tip sheet that lists five ways to show your members that they matter! (2018)

Member Service Guide

Provide better service to your co-op’s members through the use of CHF Canada’s Member Service-based resources and tools. (2018)

Member Service Charter

Use this member service charter to show members what the board means when it says it is committed to a high standard of customer service. (2018)

Bringing information back to your co-op

Use this tip sheet to help effectively bring workshop information and ideas back to your co-op.

Fact Sheet: Confidentiality Tips for Directors

Use this list of privacy and confidentiality do’s and don’ts for directors. While it was written with Ontario laws in mind, it provides practical advice for any director to follow. If in doubt, please check your provincial privacy legislation. (2018)