Communicating with members

Use this series of tips for communicating with members with disabilities.

Use this series of tips for communicating with members with disabilities.

Review this guide to help your co-op understand how the COVID Emergency By-law works and whether you will need to use it. (August 2020)

Learn how End of Mortgage could change your co-op’s HST rebate.

This guide provides some best-practices for member orientation and inclusion. It has been written for housing co-op boards, members, and staff in how to engage and foster a sense of collective ownership, democratic engagement, and active participation.

Note: this guide was written for co-ops in Atlantic provinces. If you are using this guide for a co-op outside of Atlantic Canada, we strongly recommend you cross reference the guide with your provincial co-op act, and your co-op’s bylaws.

Use this guide to customize the model investment policy for your co-op.

Learn about the value of experienced, neutral third-party mediation to support your co-op in resolving community conflict.

Take a closer look at member-to-member conflict, and the responsibilities of the board, management staff and the members involved.

Explore the nature of conflict and its impact on housing co-op communities.

Keep customer service top of mind with this handy tip sheet that lists five ways to show your members that they matter! (2018)