Conflict series 3: Conflict mediation services
Learn about the value of experienced, neutral third-party mediation to support your co-op in resolving community conflict.
Co-op Members
Communicating with members
Conflict series 2: Member-to-member conflict
Take a closer look at member-to-member conflict, and the responsibilities of the board, management staff and the members involved.
Conflict series 1: What is conflict?
Explore the nature of conflict and its impact on housing co-op communities.
Member Service Tip sheet
Keep customer service top of mind with this handy tip sheet that lists five ways to show your members that they matter! (2018)
Member Service Guide
Provide better service to your co-op’s members through the use of CHF Canada’s Member Service-based resources and tools. (2018)
Member Service Charter
Use this member service charter to show members what the board means when it says it is committed to a high standard of customer service. (2018)
Bringing information back to your co-op
Use this tip sheet to help effectively bring workshop information and ideas back to your co-op.
Resource links for Ontario co-ops
Search these external web resources to help your co-op meet its obligations on accessibility, human rights and workplace violence and harassment.
Fact Sheet: Confidentiality Tips for Directors
Use this list of privacy and confidentiality do’s and don’ts for directors. While it was written with Ontario laws in mind, it provides practical advice for any director to follow. If in doubt, please check your provincial privacy legislation. (2018)
Member satisfaction survey for housing co-ops - overview
Learn about how using this survey will help the co-op meet its’ members needs.