Communicating with members

Use this series of tips for communicating with members with disabilities.

Use this series of tips for communicating with members with disabilities.

Use this series of tips for communicating with members with disabilities.

Use this series of tips for communicating with members with disabilities.

Use this series of tips for communicating with members with disabilities.

Use this series of tips for communicating with members with disabilities.

Review this guide to help your co-op understand how the COVID Emergency By-law works and whether you will need to use it. (August 2020)

Learn how End of Mortgage could change your co-op’s HST rebate.

This guide provides some best-practices for member orientation and inclusion. It has been written for housing co-op boards, members, and staff in how to engage and foster a sense of collective ownership, democratic engagement, and active participation.

Note: this guide was written for co-ops in Atlantic provinces. If you are using this guide for a co-op outside of Atlantic Canada, we strongly recommend you cross reference the guide with your provincial co-op act, and your co-op’s bylaws.

Use this guide to customize the model investment policy for your co-op.

Learn about the value of experienced, neutral third-party mediation to support your co-op in resolving community conflict.

Take a closer look at member-to-member conflict, and the responsibilities of the board, management staff and the members involved.

Explore the nature of conflict and its impact on housing co-op communities.

Keep customer service top of mind with this handy tip sheet that lists five ways to show your members that they matter! (2018)

Provide better service to your co-op’s members through the use of CHF Canada’s Member Service-based resources and tools. (2018)

Use this member service charter to show members what the board means when it says it is committed to a high standard of customer service. (2018)

Use this tip sheet to help effectively bring workshop information and ideas back to your co-op.

Search these external web resources to help your co-op meet its obligations on accessibility, human rights and workplace violence and harassment.

Use this list of privacy and confidentiality do’s and don’ts for directors. While it was written with Ontario laws in mind, it provides practical advice for any director to follow. If in doubt, please check your provincial privacy legislation. (2018)

Learn about how using this survey will help the co-op meet its’ members needs.

Follow the communication guidelines in this CHF Canada publication to make sure your message reaches your co‑op housing audiences.

Adapt and customize this survey to get feedback on how members feel about living in your co-op.