Communicating with members

Review this guide to help your co-op understand how the COVID Emergency By-law works and whether you will need to use it. (August 2020)

Learn how End of Mortgage could change your co-op’s HST rebate.

This guide provides some best-practices for member orientation and inclusion. It has been written for housing co-op boards, members, and staff in how to engage and foster a sense of collective ownership, democratic engagement, and active participation.

Note: this guide was written for co-ops in Atlantic provinces. If you are using this guide for a co-op outside of Atlantic Canada, we strongly recommend you cross reference the guide with your provincial co-op act, and your co-op’s bylaws.

Use this guide to customize the model investment policy for your co-op.

Learn about the value of experienced, neutral third-party mediation to support your co-op in resolving community conflict.

Take a closer look at member-to-member conflict, and the responsibilities of the board, management staff and the members involved.

Explore the nature of conflict and its impact on housing co-op communities.

Keep customer service top of mind with this handy tip sheet that lists five ways to show your members that they matter! (2018)

Provide better service to your co-op’s members through the use of CHF Canada’s Member Service-based resources and tools. (2018)

Use this member service charter to show members what the board means when it says it is committed to a high standard of customer service. (2018)