Member Service Guide
Provide better service to your co-op’s members through the use of CHF Canada’s Member Service-based resources and tools. (2018)
Board Members
Communicating with members
Member Service Charter
Use this member service charter to show members what the board means when it says it is committed to a high standard of customer service. (2018)
Bringing information back to your co-op
Use this tip sheet to help effectively bring workshop information and ideas back to your co-op.
Resource links for Ontario co-ops
Search these external web resources to help your co-op meet its obligations on accessibility, human rights and workplace violence and harassment.
Fact Sheet: Confidentiality Tips for Directors
Use this list of privacy and confidentiality do’s and don’ts for directors. While it was written with Ontario laws in mind, it provides practical advice for any director to follow. If in doubt, please check your provincial privacy legislation. (2018)
Member satisfaction survey for housing co-ops - overview
Learn about how using this survey will help the co-op meet its’ members needs.
Plain language and clear design
Follow the communication guidelines in this CHF Canada publication to make sure your message reaches your co‑op housing audiences.
Member satisfaction survey for housing co-ops - sample
Adapt and customize this survey to get feedback on how members feel about living in your co-op.