Co-op Housing Management Accreditation (CHMA)

Human Relations for Property Managers

In this course, you will learn the fundamentals of human relations, whether as a supervisor, leader, employee, advisor or decision-maker.  You will gain a basic understanding of personnel procedures, recruitment, management styles and business ethics.  You will also learn techniques for interacting with members, the Board of Directors, contractors, regulators, and funders, as well as how to influence, motivate, and work with challenging situations and people.

 Property and Building Administration

In this course, you will learn the fundamentals of property management and how to manage different types of properties. Key topics include marketing, contract management, insurance, maintenance planning, essential financial reporting and planning, non-profit housing co-operatives, and co-op governance. Other topics include working with a volunteer Board of Directors, the legal framework for Canadian housing co-ops and the International Co-operative Principles.

Building Maintenance for Property Managers.

In this course, you will learn about residential building systems and maintenance needs. You will learn the principles of residential construction, how to reduce risk and maximize the efficiency and life expectancy of building components, how to manage life safety systems, and how to oversee contract management and a capital replacement program in support of long-term asset management plans.

Strategic and Financial Planning for Property Managers

In this course, you will learn basic accounting principles, how to use and analyze accounting and financial statements, and how to prepare and present budgets for the Board of Directors and members. You will also learn how to support co-op housing members and Boards in setting objectives and strategic plans, including monitoring and reporting on results.