October Featured Resource: Good Member Service CharterJune 2018

Housing co-op boards should be committed to providing a high quality of service to their members. Use this member service charter to show members what the board means when it says it is committed to a high standard of member service.

Use this member service charter to show members what the board means when it says it is committed to a high standard of customer service. (2018)

September Featured Resource: Duty to AccommodateJune 2018

Understand your housing co-op’s responsibilities when a member makes a request for accommodation under human rights legislation. (2018)

August Featured Resource: LGBT2SQ Inclusive Co-op CommunitiesUpdated May 2018

This brochure shares some tips on how you can help your co‑op become a more inclusive community. Learn what LGBT2SQ stands for and how to support equal rights for LGBT2SQ communities by becoming an ally to ensure your co‑op is a safe space for everyone.

July Featured Resource: United Nations Sustainable Development Goals

Sustainable development is development – environmental, social or economic – that meets the needs of today while making sure that the needs of others are not compromised in the future. This resource explains how the United Nations’ seventeen sustainable development goals can be achieved by housing co-ops as they follow the International Co-operative Alliance’s Co-ops for 2030 campaign.

Pledge to make a change by reducing poverty or protecting the environment at your housing co-op. (2018)

June Featured Resource: Bringing information back to your co-op

Do you want to bring great AGM workshop materials and resources back to your co‑op? Here are a few ways to get started: Check out this Tip Sheet to help you focus your ideas and communicate effectively. Make sure to pick up 1-page summaries from your workshop leaders, which will give you a concise snapshot of what you’ve covered.

May Featured Resource: A quality co-op employer charter

Being an employer is an important responsibility!

Co-op staff depend on the board to offer a professional work environment and stable employment conditions that support the sound management of our co-op.

Encourage your co-op board to adopt this charter and commit to providing an enriching and professional experience for co-op managers.