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Diversity and inclusion

CHF Canada supports and encourages diversity within the co-op housing community. Here is a collection of resources and links that supports this work.

A guide to Indigenous land acknowledgements

Use this guide to learn more about what a land acknowledgment is and why it’s important. (2018)


Welcoming new Canadians: Upholding co-op principles by embracing diversity

Learn more about how we welcome newcomers into co-op communities (2012).


LGBT2SQ inclusive co-op communities

Learn what LGBT2SQ stands for and how to support LGBT2SQ communities by becoming an ally and ensuring your co‑op is a safe space for everyone (2018).


Where to turn: Mental health services in your area

Print this poster and display it on bulletin boards or in common areas (2014).


Poster: Respect in the workplace (Ontario)

Post this Health and Safety Ontario poster in your co-op office to declare "a respectful workplace is a safe place for everyone who enters our doors".


Resource links for Ontario co-ops

Search these external web resources to help your co-op meet its obligations on accessibility, human rights and workplace violence and harassment.


Model AODA Customer Service Policy (Ontario)

Customize this Model Customer Service Policy to meet your requirements under the Accessibility for Ontarians with Disabilities Act (AODA). The Policy covers all the points in the Fact Sheet: AODA Policy Checklist (Ontario).


Fact Sheet: AODA policy checklist (Ontario)

Use this checklist to make sure your co-op's policies are in line with the Accessibility for Ontarians with Disabilities Act (AODA). All of these requirements are covered in the Model AODA Customer Service Policy (Ontario) for your co-op to adopt.


Fact Sheet: How AODA changes affect Ontario's housing co-ops

Use this as a guide for updating your housing co-op’s policies and practices to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) amendments of 2016.


AODA Customer Feedback form (Ontario)

Use this fillable pdf to collect customer feedback. This form works with your co-op's AODA Customer Service Policy.


AODA sample forms (Ontario)

Customize these sample forms to accompany your co-op's AODA Customer Service Policy:

  • sample support person consent agreements
  • sample contractor compliance statement
  • sample AODA training forms


Tipsheet 1_AODA: General tips for serving people with disabilities

Use this series of tips for communicating with members with disabilities.


Tipsheet 2_AODA: Communicating with members who have vision loss

Use this series of tips for communicating with members with disabilities.


Tipsheet 3_AODA: Communicating with a member with hearing loss

Use this series of tips for communicating with members with disabilities.


Tipsheet 4_AODA: Communicating with a member who is deafblind

Use this series of tips for communicating with members with disabilities.


Tipsheet 5_AODA: Communicating with members with physical disabilities

Use this series of tips for communicating with members with disabilities.


Tipsheet 6_AODA: Communicating with a member with a learning disability

Use this series of tips for communicating with members with disabilities.


Tipsheet 7_AODA: Communicating with a member with a developmental or intellectual disability

Use this series of tips for communicating with members with disabilities.


Tipsheet 8_AODA: Communicating with a member with a speech or language impairment

Use this series of tips for communicating with members with disabilities.


AODA: Putting it into action article (Ontario)

This NewsBriefs article (author: Joy Connelly) takes you through the steps to ensure your co-op is in compliance with the Accessibility for Ontarians with Disabilities Act.