JOB POSTING: Manager, Information Technology Services

Published April 17, 2025

The mission of the Co-operative Housing Federation of Canada (CHF Canada) is to inspire, represent and serve our members in a united co-operative housing movement. There is significant unmet demand for affordable and co-operative housing, and we want more people to experience the security, vibrancy, and resiliency of co-operative living. We work with federal, provincial/territorial, and municipal governments to support existing co-ops, and to develop more co-op housing, so we can continue to lead the way in creating inclusive, accessible, diverse, and sustainable communities. Our movement is resourceful, passionate, and dedicated to a future with more co-operative housing.

Under the leadership of the Director, Finance and Corporate Services, the Manager is responsible for the development, implementation, and maintenance of IT information infrastructure and systems across the organization, including implementation of an Enterprise Resource Planning (ERP) system, ensuring the systems are secure, reliable, and aligned with organizational policies and contractual obligations. The Manager develops and implements IT policies and procedures, evaluates IT projects, and oversees the procurement, implementation, maintenance, and deployment of all IT systems and devices used by CHF Canada staff, and coordinate external service providers to ensure optimal service delivery and cybersecurity.

The Manager installs and configures software and hardware, troubleshoots issues, and performs repairs and data recovery (with technical support as needed). The Manager administers and optimizes Microsoft SharePoint, manages, and supports Microsoft Teams, manages Salesforce related tasks, acts as the point of contact for IT support, responds to help desk requests and escalates, and after-hours urgent IT issues.

The Manager maintains an accurate and current inventory of all technology assets, including software and licenses. The Manager evaluates the organization’s information system needs and ensures suitable hardware and software are procured and manages the procurement process for IT managed support services.

The Manager ensures staff and volunteers receive necessary support and training in IT systems and applications and cyber security (using external resources as required). The Manager provides training on Office 365, mobile devices, productivity tools, and other relevant technologies. The Manager conducts regular staff cybersecurity awareness training and simulations (e.g., phishing tests).

The Manager contributes to the development and management of IT budgets and ensures the efficient delivery of IT resources and support. There are no direct reports, so this is a full scope IT position that includes both strategic and hands on work with support of IT service providers and consultants.

The Co-operative Housing Federation is proud to be recognized for 5 years in a row as a National Capital Region Top Employer. Employee benefits include employer paid premiums for Group Benefits (health, dental, life insurance, AD&D), pension, an annual wellness benefit and a one-time hybrid allowance payment.

What we’re looking for:

· Post-secondary diploma or degree in Computer Science, Information Technology, or an equivalent combination of education and experience. Cyber Security certification is an asset.

· Minimum of five years’ experience in an IT environment with responsibilities in operations and technical support.

· Strong analytical, problem-solving, and decision-making skills.

· Excellent oral and written communication skills and proven ability to maintain confidentiality.

· Proficiency in computer hardware/software systems, network administration, security protocols, and email/internet standards.

· Technical skill in Windows OS, Office 365, SurveyMonkey, Zoom, HTML, social media applications.

· Good working knowledge of CRM platforms (Salesforce preferred), including automation tools (e.g., flows, validation rules, workflows) and ERP systems.

· Demonstrated experience administering Microsoft SharePoint and Teams, including intranet site design, permission structures, document libraries, and workflow automation.

· Strong time management and prioritization skills.

· Ability to work independently and collaboratively as part of a team.

· Bilingualism (French/English) is an asset.

CHF Canada is committed to building and retaining a diverse, equitable, and inclusive working environment. In selecting candidates for this position, additional weight may be given to recognize diverse backgrounds and experiences, especially from underrepresented groups among CHF Canada’s current staff. CHF Canada invites candidates to self-identify relevant experiences or background information that supports this organizational objective.

How to Apply:

Please submit your resume and cover letter in one PDF file to talent@chfcanada.coop with the subject line: CHF Canada – Manager, IT Services.

Salary Range (Steps 1-5): $106,350-$119,696/year

Application Deadline: 5:00 p.m. EDT, May 5, 2025

Co-operative Housing Federation (CHF) of Canada thanks all applicants, however, only those selected for an interview will be contacted. CHF is a respectful, caring, and inclusive workplace. CHF Canada is an equal opportunity employer and committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

CHF Canada is proud to have been recognized for the fifth year. in a row as one of the National Capital Region Top Employers

https://reviews.canadastop100.com/top-employer-co-operative-housing-federation-of-canada